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In a recent Gartner poll, only 5% of hospitals and healthcare practices have implemented RPA strategies to help cut costs.

RPA adoption failure rates are high.

As a leading RPA solution provider, we are brought into many industry discussions on this topic for our expertise. We also have a large customer base that’s shared their previous experiences with us. It is concerning, but there are clear reasons why this is happening.

Here are some quick takeaways:

Why the numbers are the way they are…
The biggest and most common problem we hear about is the challenge of choosing an RPA partner. One who can guarantee success. I hear almost daily that businesses chose a large firm solely on their name. Flashy websites, slide decks and grossly overdone analysis do not always convert to success. In most cases, other firms fail because they’re focused on consulting and they do not possess the actual ability to provide working and sustainable RPA solutions.

Then others try to go the route of converting FTEs into RPA developers. They require them to sign up to take an RPA development class and then ask them to spin up huge automations out of the gate. Still others go online and search for the cheapest rates for independent or offshore developers. These paths are problematic – not only do you get what you pay for but, organizations then have no sustainable bot strategy or mechanism in place to maintain them.

Other takeaways
  • Choosing the right process and instituting a plan will have a major effect on success
  • Attempting to automate overly complex workflows can also have an adverse effect
  • Pick a mature process
  • Consider a SaaS provider to lower your initial risk, cost of entry and velocity to a rapid ROI
  • Chose a partner who is a solution provider with a bot sustainability model
The Good News

The latest effects of the coronavirus pandemic have increased awareness of healthcare decision makers to really look at reducing costs, A/R days while increasing patient outcomes, and employee job satisfaction. This is the RPA sweet spot.

Reports also indicate that by 2023, half of all CIO’s say they will implement an RPA strategy. There are a few, and I mean a very few, of us who have proven track records of actual successful bots in production for years. Watch out for shops who offer mind-numbing analysis. Instead, look for referenceable, documented case studies or examples of bots in action. We hope this information will help you make the right decision the first time. Your RPA and digital transformations await. Do the research, look beyond the curtain and you will be successful.

Written by: Bob DiSciullo, VP of Sales