General Use Cases

CampTek Software has built successful RPA Solutions in almost every industry. We have a variety of use cases to draw from and are adding more each day. 

With a proven record developing and supporting RPA Applications, CampTek Software has built successful RPA Solutions in almost every industry. We have a variety of use cases to draw from and are adding more each day.

Customer Case Studies

Employee and Customer Service Solutions

CUSTOMER ONBOARDING
THE CHALLENGE

The company’s existing new hire process was costly and involved high-volume manual work that was prone to human error. It took employees 30 minutes to complete each task with very low accuracy rates caused by copying and pasting data.

RPA SOLUTION

Using both attended and unattended Robots. They can monitor the process duration and exception types, improving data input, resource allocation, and error handling. The solution is expandable in cases of peak times or mass hiring.

VALUE ACHIEVED
  • Process duration dropped to 3 to 4 minutes per employee
  • 100% automation achieved
  • 10 times faster processing
  • 100% accuracy rate
  • 100% scalable during peak times

Logistics (Supply Chain) Solutions

ORDER ENTRY
THE CHALLENGE

The company’s customer service representatives had to log into the portal daily to review purchase orders (POs) from the world’s largest online retailer through the retailer’s portal. This involved manually looking over hundreds of PO lines per order by checking available inventory within a 24-hour period. This repetitive work wasted staff time and caused data entry errors.

RPA SOLUTION

The RPA robot took over the process of running the ERP backfill reports to see available inventory, logging into the retailers portal, performing two-way verification during login, and acknowledging all PO lines accurately by cross referencing backfill reports.

VALUE ACHIEVED
  • 8 week implementation
  • 100% automation rate
  • ROI in 4 months
  • 0% error rate
  • 95% reduction in processing time
SALES ORDERS
THE CHALLENGE

The company’s customer service representatives had to log into the portal daily to review purchase orders (POs) from the world’s largest online retailer through the retailer’s portal. This involved manually looking over hundreds of PO lines per order by checking available inventory within a 24-hour period. In addition. this repetitive work wasted staff time and caused data entry errors.

RPA SOLUTION

The RPA robot took over the process of running the ERP backfill reports to see available inventory, logging into the retailers portal, performing two-way verification during login, and acknowledging all PO lines accurately by cross referencing backfill reports.

VALUE ACHIEVED
  • 8 week implementation
  • 100% automation rate
  • ROI in 4 months
  • 0% error rate
  • 95% reduction in processing time