CampTek Software was contracted by a major healthcare system in Tennessee to identify and automate a Cerner Revenue Cycle Bot for Accounting activities utilizing Robotic Process Automation (RPA) on the UiPath platform.
Firstly, the company had full-time employees (FTEs) manually entering patient encounter data into the Cerner Revenue Cycle Accounting system. Secondly, the manual process encompassed roughly 3,500-4,100+ transactions/month with an average handling time of 1-2 minutes per manual transaction. In addition, they experienced a 30% error rate on the records that were manually inputted.
Therefore, the company wanted to implement automation techniques to improve reliability, accuracy and performance of an existing manual accounting process.
By utilizing Robotic Process Automation (RPA), CampTek Software was able to automate the entire process. The timeline for process analysis, development, client acceptance and live production was a mere four weeks from start to finish. This automation ultimately saved an average of 32 hours/week and a total time of 252 hours for a two-month period. Moreover. this automated process has also significantly improved the accuracy of data entry resulting in a 2% business exception rate. Lastly, they’ve reported an improved satisfaction with the human workforce who can now focus on higher value tasks.